frequently asked questions

Can I see the lasers?

Yep! Our studio is open for visitation by appointment and for special events. If you would like to see the lasers please contact usto schedule a visit.

What is BIG SECRET?

We design and fabricate keepsakes using a wide variety of materials such as wood, paper, acrylic, glass, metal, and fabric. We enjoy experimentation with found, recycled, and non-traditional materials such as food, bones, leaves, film stock, and shoes, to name a few. We are happy to assist with your project at any phase from design and development to fabrication and finishing.

How can I obtain a quote?

We provide quotes on a per-project basis using factors including materials, sourcing of materials, artwork coverage, sizing, deadline, and quantity. The more project specifications you can provide, the better.

How long is your turnaround time?

Leads times vary based on the complexity and quantity of your project, as well as our production schedule for active projects.